Service and support
Lifecycle Performance Services
LogTech's professional service and customer support keep your warehouse and transport systems performing at their best over the long term. We offer comprehensive tailor-made service – from round-the-clock hot-line support and regular preventive maintenance to systematic optimization of service and operating costs throughout the entire lifecycle of the solution. Discover how our services help keep your technologies reliable, available and ready for further development.
Hot-line
Hot-line
The hot-line service allows users to contact the LogTech service centre up to 24 hours a day, 7 days a week.
VPN support for the control system
Through remote access we can provide support for control systems delivered by LogTech, whether for PLCs or for higher-level information systems and interfaces.
Mobilization priority for on-site response
LogTech can guarantee the response time for arriving at the installation site and thus repair any fault directly on site.
Expansion
Keep pace with growing demand by strategically adding new technologies and introducing system modifications that optimize the existing space and extend the overall lifecycle of the system.
Preventive inspections
Preventive inspections
At dates agreed in advance and at a frequency based on operating conditions, we carry out preventive inspections so that critical system failures can be avoided. A report is drawn up for every preventive inspection, with recommended repairs and an offer of the parts required.
Regular electrical inspections and safety function testing
On request we will arrange - in line with legislative requirements - periodic inspection of the electrical installation and testing of all safety functions.
Corrective service
Maintenance and service
LogTech offers comprehensive maintenance solutions, from a fully outsourced maintenance program to temporary resources that boost capacity during peaks, so that you get the most out of your automated systems.
Resident support
During peaks – for example before Christmas or during the summer and holiday season – we can provide resident support for your system and back up your own service organization so that the response time to any faults is reduced to a minimum.
Service contract
The comprehensive service care package within a service contract covers service inspections, technical support and fault resolution within a guaranteed time. A service contract gives the customer priority access whenever an intervention is needed.
Training and certification
Qualified staff with extensive knowledge and skills work more efficiently and solve problems on their own, without the need for external support, which saves on maintenance costs and service call-outs. With technologically advanced equipment, investing in the operating personnel pays off. We run training for maintenance staff tailored to your needs and your system.
A qualified team of service engineers
LogTech's service engineers are competent to resolve a wide range of problems – from mechanical and electrical issues to setting the parameters of control components. They are also able to communicate with foreign help desks in English or German and thus ensure fast, high-quality support even for third-party equipment.
Spare parts
Spare parts kits
The spare parts availability program takes into account the risk of unplanned operational downtime. The availability of spare parts and the ability to order them quickly are part of keeping critical storage infrastructure running.
Consignment stock of spare parts
If required, we will also run a consignment stock of spare parts for customers directly at their site. This way the customer does not tie up working capital and only operating costs arise.
Repairs
Necessary repairs carried out by a qualified and competent service technician keep equipment operational and reduce downtime of handling and storage technologies to a minimum.
Accessory installation
Storage technologies can subsequently be fitted with optional accessories. Professional installation guarantees safe operation of the installed components and thus increases the utility value of the whole system.
Hotline
The hotline service allows users to contact the LogTech service center up to 24 hours a day, 7 days a week.
Get in touch!
We will help you transform your logistics. Take the first step toward change today by filling out the contact details below.
Contact us!
We will help you transform your logistics. Take the first step toward change today by filling out the contact details below.